Privacy Policy

Last updated: November 2025

At RaceXcale, operated by Full Win Trading & Transportation Limited aka FWTT (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of information:

(a) Personal Information

When you make a purchase or contact us, we may collect:

Name
Email address
Shipping and billing addresses
Phone number
Payment details (processed securely through our payment providers)

(b) Non-Personal Information

Automatically collected data through cookies or analytics tools, including:

Browser type and version
Device type and operating system
Pages visited, time spent, and site navigation behavior
IP address and approximate location

This data helps us improve user experience and site performance.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations, shipping updates, and support responses
Improve our website and services
Communicate promotional offers (only with your consent)
Comply with legal obligations and prevent fraudulent transactions

3. Payment Security

We never store your complete payment card details.
All transactions are processed through secure third-party payment gateways such as PayPal or Stripe, which comply with PCI-DSS security standards.

4. Cookies

Our Site uses cookies and similar technologies to enhance browsing experience.
Cookies help us:

Remember your preferences
Keep items in your shopping cart
Analyze website traffic and usage trends

You can disable cookies through your browser settings, but some site functions may not work properly without them.

5. Sharing of Information

We do not sell, rent, or trade your personal data.
We may share limited information with:

Service providers (e.g., logistics partners, payment processors) for order fulfillment
Legal authorities when required by law or to protect our rights

All third-party partners are required to handle your information securely and use it only for the intended purpose.

6. Data Retention

We retain personal information only for as long as necessary to:

Complete your transactions
Provide customer support
Meet accounting, tax, or legal requirements

After that, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us at info@fwtt.com.

8. Data Protection

We employ appropriate technical and organizational measures to safeguard your information from unauthorized access, loss, or misuse, including:

SSL encryption on all transactions
Restricted access to personal data
Regular system security reviews

However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

9. International Transfers

As our operations and servers may be based in Hong Kong, your data may be transferred and processed outside your home country.
By using our Site, you consent to this transfer under applicable data protection laws.

10. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with the updated “Last Updated” date.
Continued use of our website after changes means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@fwtt.co
Company: Full Win Trading & Transportation Limited
Address: Room 56, 1/F, South Sea Centre, 75 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong